Privacy Policy

We collect information you provide directly to us, such as when you create an account, upload data, or contact us for support. This includes your name, email address, business information, and any inventory or sales data you choose to upload to our platform.

We also collect information automatically when you use our services, including log data (IP address, browser type, pages visited), device information, and usage patterns to improve our product.

We use the information we collect to provide, maintain, and improve our services; to process transactions and send related information; to send technical notices and support messages; and to respond to your comments and questions.

Your inventory and sales data is used solely to power the analytics and forecasting features you have subscribed to. We do not sell, rent, or share your business data with third parties for marketing purposes.

We take the security of your data seriously. We implement industry-standard encryption (TLS in transit, AES-256 at rest), access controls, and regular security audits to protect your information.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

We retain your account information and uploaded data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at sud@thegrainline.org.

Aggregated, anonymised analytics derived from your data may be retained for longer periods to improve our models.

We use a limited number of trusted third-party service providers to operate our platform, including cloud infrastructure, authentication, and payment processing. These providers are contractually obligated to handle your data only as directed by us and in compliance with applicable law.

We do not use your data to train third-party AI or machine-learning models without your explicit consent.

Depending on your location, you may have rights under applicable data protection law, including the right to access, correct, or delete personal data we hold about you; the right to data portability; and the right to object to or restrict certain processing.

To exercise any of these rights, please contact us at sud@thegrainline.org.

We use essential cookies to authenticate users and maintain sessions. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though some features of the platform may not function correctly without them.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our platform before the change becomes effective. Your continued use of our services after any change constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at sud@thegrainline.org.